- Contact us: we read every message
- hello@malebs.com: one working day, usually faster
- No scripts. No tiers. Just us.
- Check your dryer before every use
- Built from grief. Powered by purr.
Support: Maison Maleb's
Contact.We are here.
Contact.
We read every message. We care about getting it right. We are also a small team, so please be patient with us.
No script. No tier-one support. Just us, directly.
Get in touch
You get us, directly.
There are no scripts. There is no tier-one support. When you email us, you get a real person who knows the products, understands the brand, and can actually help you.
We do not outsource our support. We do not use chatbots. We do not route you through a maze of automated responses before someone real picks up the thread.
Every message goes to hello@malebs.com.
Response time
One working day. Usually faster. We aim to respond within a few hours during business days, but occasionally things take a little longer.
Who responds
People who know the products, understand the brand, and can actually resolve your query. Not a bot. Not an outsourced team.
Check the FAQs first
Most common questions are already answered in our FAQs. It might save you waiting.
The address
For order questions, please include your order number.
hello@malebs.com
One address for everything:
- Questions about the brand, the products, the tracker, or anything else.
- Questions about a specific order, delivery status, or something that arrived damaged. Include your order number if you have one.
- To start a return or to ask about our returns policy. Please read our returns page first.
- Press enquiries, collaboration proposals, wholesale interest, and partnership opportunities.
Response times
We are a small team and we care about getting things right.
Most emails are answered within a few hours during weekdays. During busy periods or weekends, please allow up to one working day.
We do not use canned responses. Every reply is written by a person who has read your message properly. This sometimes takes a little longer, but we think it is worth it.
Weekdays
Typically within a few hours. Almost always the same day.
Weekends & Holidays
We check emails but replies may be slower. One working day maximum.
Urgent issues
If something is genuinely urgent, put "URGENT" in the subject line. We will prioritise it.
Before you email
A few things that might save you time.
Our FAQs page covers most of the common questions we receive: delivery times, returns process, product care, and ingredient queries. It is worth checking there first.
If you are emailing about an order, please include your order number. It helps us find your details quickly and means we can resolve things faster. If you do not have it to hand, that is fine: we will find it, it just takes a little longer.
If your cat is experiencing a medical emergency, please contact your vet immediately. We are not veterinarians and cannot provide medical advice. We can help with product information, but your vet is always the right first call for health concerns.
Send a message
We are here.
Fill in the form below and we will get back to you within one working day. Usually faster.
All fields are helpful but not all are required. Tell us what you need and we will take it from there.
Or email us directly: hello@malebs.com
Contact: Maison Maleb's
- We are here.
- hello@malebs.com
- One working day. Usually faster.