FAQs. No filler.

Standard UK delivery is 3–5 business days, and free on orders of £15 and over. Express is 1–2 business days if you order before 2pm, at which point it goes out the same day. After 2pm it goes out the next morning.

You will receive a shipping confirmation email with a tracking link once your order is dispatched. You can also check your Order History at any time if you have an account. If the tracking has not updated in more than three working days after dispatch, something may have gone wrong. Email us.

Define a while, then email us. We would rather know sooner than later. Lost parcels are our problem to resolve, not yours.

Thirty days from delivery. Unused, original packaging, full refund, prepaid label provided. Email hello@malebs.com with your order number and we will handle the rest. The full returns page has more detail if you need it, but that is the short version. Catnip and silvervine toys can be returned within 30 days if still sealed; once the seal is broken, they cannot be returned, for hygiene reasons.

Made-to-order items cannot be returned unless they arrive faulty, which makes sense when you think about it. We made it specifically for you. We cannot then sell it to someone else. If yours arrived with a fault: photograph it, contact us within 48 hours, we sort it.

We understand. We have met cats. If the item is unused and within the thirty-day window, yes. If your cat used it once, sat in the box it came in instead, and has been ignoring it ever since: that is a different situation and we will have a conversation about it. Email us.

Within five working days of us receiving your return. Back to your original payment method. Not to store credit unless you specifically ask for that.

Yes. Cat safety is not an afterthought in how we select and design products. Each product page includes material information and any relevant safety notes. If your cat has specific needs or sensitivities, contact us before ordering and we will give you an honest answer about whether something is suitable.

Care instructions are included with each product. The short version is: wipe surfaces with a damp cloth, vacuum fabric elements when they need it, avoid anything harsh. If something has gone wrong with a product through normal use rather than catastrophic misuse, contact us.

Not currently. We focus on furniture, accessories, and enrichment products. Our Care section covers nutrition guidance if you need it, including a guide on bowls and hydration that will make you look at your cat’s current setup differently.

It is exactly what it sounds like. You choose a wand and an attachment and we build it as a custom toy. A bespoke wand for a cat who has opinions about their play equipment, which is to say: any cat.

No. You can check out as a guest. Creating an account lets you view your order history and save delivery details, which is useful if you order regularly. The tracker, however, requires an account. The tracker is the part of this platform that monitors your cat’s health, logs their behaviour, and sends you seasonal care prompts. It is worth signing up for.

A pet management dashboard that lives behind your account. Health records, daily journals, weight tracking, medication reminders, a seasonal care calendar, a behaviour baseline system that alerts you when something changes, and a Found Cat Network with microchip matching.

It is a comprehensive tool for people who take their cat’s care seriously, which is presumably why you are here.

Email hello@malebs.com. We respond within one working day, usually faster. We do not have a phone line. We have email and we are good at it.