- We pack carefully. We ship promptly. We tell you where it is.
- Free standard UK delivery on orders of £15 and over
- Minimal packaging. No single-use plastic where avoidable.
Support: Maison Maleb's
Delivery. Straightforward.
What it costs, how long it takes, and what happens if something goes wrong. No mystery. No small print designed to confuse.
We do not make the logistics section mysterious
UK delivery
What it costs and how long it takes.
We do not believe in making the logistics section mysterious. Here is what it costs, how long it takes, and what happens if something goes wrong.
The free standard delivery threshold exists because it is a reasonable threshold, not because we enjoy calculating it. If your order is £15 or over, standard delivery is free. If it is under, it is £4.99.
For express orders, the 2pm cutoff is a real cutoff. Order before 2pm and your order goes out the same day. Order after 2pm and it goes out the next morning. This is not complicated and we will not pretend it is.
Standard Delivery
£4.99
3–5 business days. Free on orders of £15 and over. The sensible choice for most orders.
Express Delivery
£9.95
1–2 business days. Order before 2pm for same-day dispatch. After 2pm, it goes out the next morning.
Custom orders
Lead time varies
Made-to-order items require additional lead time because they are made to order. You will receive a dispatch estimate at checkout before you pay, not after.
Tracking your order
You will receive a shipping confirmation email with a tracking link once your order has been dispatched. You can also view your order status at any time in your Order History if you have an account.
If the tracking has not updated in more than three working days after dispatch, something may have gone wrong in transit. Contact us and we will find out what happened. We would rather know than not know.
If something arrives damaged
That is our problem to solve, not yours. Photograph it, contact us, and we will sort it. This doesn't affect your statutory rights. We do not ask you to fill in a form and wait two weeks for an update.
If something arrives damaged, we replace it. If it is lost in transit, we replace it. We are a small operation and we take what leaves us seriously.
A note on how we pack
Packed by people who know what they are sending.
Everything leaves us wrapped properly. We use minimal packaging and none of it is single-use plastic where avoidable. This is a deliberate choice, not a marketing claim.
We do not fulfil through a warehouse that does not know what Maleb's is. Orders are packed by people who care what they are sending and to whom. This occasionally means slightly slower processing during busy periods.
We think it is worth it. If you disagree, the returns page has the information you need.
Delivery: Maison Maleb's
- Questions about a specific order: contact us directly.
- We respond within one working day.
- Usually faster.